Privacy Policy

1. Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website, products, and services. By using our website and services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Sign up for our services or make a purchase (e.g., name, email, phone number, address)
  • Contact us for support or inquiries (e.g., communication records)
  • Visit our website (e.g., cookies, IP addresses, and browsing behavior)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Communicate with you regarding your orders, inquiries, or support
  • Improve our website, services, and customer experience
  • Send marketing communications (with your consent)
  • Comply with legal obligations



4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service providers (e.g., payment processors, delivery services) to complete transactions
  • Legal authorities if required by law or in the event of a legal process
  • Trusted partners with your explicit consent for marketing or business purposes

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. While we strive to safeguard your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information by contacting us
  • Opt-out of marketing communications at any time
  • Restrict or object to the processing of your personal information in certain cases
  • Request a copy of the data we hold about you

7. Cookies and Tracking Technologies


Our website uses cookies and similar technologies to enhance your experience, such as remembering your preferences and analyzing site traffic. You can control cookie settings through your browser and opt-out of certain tracking tools, but this may affect your user experience.

8. Retention of Information


We retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, and resolve disputes. Once your information is no longer required, we will securely delete or anonymize it.

9. Third-Party Links


Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.

10. Changes to This Policy


We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we recommend reviewing it periodically. Your continued use of our services following any changes constitutes acceptance of the revised policy.

Terms & Conditions

1. Introduction


Welcome to our website. By using our services and products, you agree to comply with and be bound by the following Terms & Conditions. Please review these terms carefully, as they govern your use of our website and services. If you do not agree to these terms, you should not use our services.

2. Eligibility


By using our website, you confirm that you are at least 18 years old or have the legal capacity to enter into these Terms & Conditions. If you are accessing our services on behalf of an organization, you agree to these terms on behalf of that organization.

3. Use of Our Services


You agree to use our website and services only for lawful purposes. You may not:

  • Engage in any fraudulent, illegal, or abusive activity
  • Interfere with or disrupt the functioning of our website
  • Attempt to bypass or violate any security measures related to our services

4. Orders and Payments


When you place an order with us, you agree to provide accurate, complete, and up-to-date information. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors.
Payments for products or services must be made in full at the time of purchase unless otherwise agreed. All prices are listed in USD and are subject to change without notice.


5. Shipping and Delivery

We aim to process and deliver orders promptly, but delivery times may vary depending on location and availability. We are not responsible for any delays caused by third-party shipping providers. You are responsible for providing accurate delivery information, and any issues due to incorrect addresses will be your responsibility.

6. Returns and Refunds

We strive to ensure satisfaction with our products and services. If you are not satisfied with your purchase, you may be eligible for a return or refund according to our return policy. Please review the specific return and refund terms provided on our website. All return shipping costs are the responsibility of the customer unless otherwise stated.

7. Intellectual Property


All content on our website, including text, images, graphics, logos, and product designs, is owned by or licensed to us. You may not reproduce, distribute, or use any of our intellectual property without prior written permission.

8. Limitation of Liability


To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages that arise from your use of our services, products, or website. This includes, but is not limited to, loss of data, revenue, or profits.

9. Warranty Disclaimer


Our products and services are provided “as is” and “as available.” We make no warranties, express or implied, regarding the accuracy, reliability, or fitness of our services or products for a particular purpose. Any reliance you place on the information provided through our website is at your own risk.

10. Governing Law


These Terms & Conditions are governed by and construed in accordance with the laws of [your country/state]. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in [your country/state].

11. Changes to the Terms


We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page, and continued use of our services after such changes will constitute your acceptance of the revised terms. We recommend reviewing this page periodically for any updates.

Return & Refund Policy

Eligibility for Returns: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of receiving the product.

Initiate a Return: Contact our customer service team at info@afdsales.com or (800) 805-8644 to request a return authorization. Please provide your order number and reason for the return.

Return Shipping: You are responsible for paying the return shipping costs unless the product is defective or the return is due to our error. We recommend using a trackable shipping method.

Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 days, and a credit will automatically be applied to your original method of payment.

Non-Refundable Items: Certain items, such as custom products or sale items, may not be eligible for returns or refunds. Please review the product listing for specific exclusions.

Shipping Policy

Order Processing: Orders are processed within 3 business days after payment is received. You will receive a confirmation email with tracking information once your order is shipped.

Shipping Methods: We offer various shipping methods, including standard and expedited options. The available methods and shipping rates will be displayed at checkout based on your location.

Shipping Locations: We ship to the 48 contiguous states in the USA. Please note that shipping times may vary depending on your location and the selected shipping method.

Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. Any applicable shipping fees will be displayed at checkout before finalizing your purchase.

Delivery Timeframes: Estimated delivery times range from 3-5 business days, depending on the shipping method and your location. Please note that delivery times are estimates and may be affected by unforeseen delays.

Customs and Duties: International orders may be subject to customs fees, taxes, and duties, which are the responsibility of the recipient. Please check with your local customs office for more information.

Tracking Your Order: Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery through the carrier’s website.

Lost or Damaged Packages: If your order is lost or arrives damaged, please contact us immediately at [your email/phone number] so we can resolve the issue. We are not responsible for lost or delayed packages due to incorrect shipping information provided by the customer.

Disclaimer

The content on this website is provided “as is” and for general informational purposes only.

Accuracy: While we aim to provide accurate information, we make no guarantees of its completeness or reliability.

Risk: Use of our services and products is at your own risk, and we are not liable for any damages.

External Links: We are not responsible for the content or reliability of third-party links.

No Warranty: We disclaim all warranties, express or implied, related to the use of our site and services.

Professional Advice: Always seek professional advice where appropriate before making decisions.

Changes: We reserve the right to update or change this disclaimer at any time.

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